IBPS CRP CSA XV Recruitment 2025: Apply for Customer Service Associate Posts in Public Sector Banks

The Institute of Banking Personnel Selection (IBPS) has released the official notification for CRP CSA XV to recruit Customer Service Associates (CSA) in various Participating Public Sector Banks for vacancies of the year 2026–27. This recruitment drive offers an excellent opportunity for graduates to enter the Indian banking sector.

🔍 Quick Overview

• Post Name: Customer Service Associate (Clerical Cadre)

• Recruiting Body: Institute of Banking Personnel Selection (IBPS)

• Participating Banks: 11 major public sector banks (see list below)

• Job Location: State/UT-wise as per candidate’s application

• Application Mode: Online

• Official Website: www.ibps.in

📅 Important Dates

🏦 Participating Banks

• Bank of Baroda

• Bank of India

• Bank of Maharashtra

• Canara Bank

• Central Bank of India

• Indian Bank

• Indian Overseas Bank

• Punjab & Sind Bank

• Punjab National Bank

• UCO Bank

• Union Bank of India

🪪 Eligibility Criteria

1. Nationality

Must be a citizen of India or subject of Nepal/Bhutan, or a Tibetan refugee (pre-1962), or PIO from select countries with a certificate of eligibility from Government of India.

2. Age Limit (as on 01.08.2025)

• Minimum: 20 years

• Maximum: 28 years

• DOB Between: 02.08.1997 to 01.08.2005

Age Relaxation:

• SC/ST: 5 years

• OBC (NCL): 3 years

• PwBD: 10 years

• ESM, Widows, Divorced Women: As per norms

3. Educational Qualification

• Graduation in any discipline from a recognized university.

• Must have valid mark sheet/certificate at the time of registration.

4. Computer Literacy

• Certificate/Diploma/Degree in Computer Operation/Language

• OR studied Computer/IT as one subject in High School/College

5. Language Proficiency

• Must be proficient in the local language (read/write/speak/understand) of the State/UT applied for.

📝 Selection Process

1. Preliminary Online Examination

   • English Language (30 Q – 30 M – 20 mins)

   • Numerical Ability (35 Q – 35 M – 20 mins)

   • Reasoning Ability (35 Q – 35 M – 20 mins)

2. Main Online Examination

   • General/Financial Awareness (40 Q – 50 M – 20 mins)

   • General English (40 Q – 40 M – 35 mins)

   • Reasoning Ability & Computer Aptitude (40 Q – 60 M – 35 mins)

   • Quantitative Aptitude (35 Q – 50 M – 30 mins)

3. Local Language Proficiency Test (LLPT)

4. Document Verification & Provisional Allotment

💰 Application Fees

• SC/ST/PwBD/ESM/DESM: ₹175/-

• General/OBC/EWS: ₹850/-
  (Online payment only)

💼 Salary & Allowances

Basic Pay Scale: ₹24,050 – ₹64,480 (depending on increments and scale)
Includes allowances such as HRA, DA, medical, and special allowances as per bank rules.

📌 How to Apply

1. Visit www.ibps.in

2. Click on “CRP CSA XV” → “Apply Online”

3. Complete Registration → Fill Application Form

4. Upload photo, signature, thumb impression, declaration

5. Pay fee online and submit the form

6. Save and print the confirmation page for reference

⚠️ Important Instructions

• Candidates must bring valid ID proof and admit card to the exam.

• Call letters for Prelims and Mains will be available on the IBPS website.

• No request for change of exam center will be entertained.

• Ensure the name in the application matches the name in your official ID proof.

📎 Documents Required (At Joining)

• Graduation certificates

• Proof of age (10th Certificate/Birth Certificate)

• Caste/Category Certificate (if applicable)

• Disability Certificate (if applicable)

• Local Language Proof (10th/12th mark sheet or LLPT qualification)

• Photo ID proof (Aadhaar, Passport, PAN, etc.)

🔗 Important Links

Conclusion

The IBPS CRP CSA XV 2025 offers a great career opportunity in India’s leading public sector banks. Interested and eligible candidates are advised to apply online well before the last date and start preparing for the exams to secure their position as a Customer Service Associate.